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Support Support Overview FAQs
Support Options

FileControl offers flexible, comprehensive and customized support plans to its customers that best suit their business needs. Our support team consists of system engineers and call center representatives; providing phone, email, pager and online ticketing support, based on the severity of the problem and technical assistance required.

If you don’t find an answer in our FAQ section, call our support center for further assistance. Our support services have been categorized into three different support packages tailored to suit our clients’ business requirements.

Customer Support Packages

Standard Customer Support Hours:
Monday through Friday
9:00 a.m. through 5:00 p.m. CDT
Direct Line: 713.355.1111
Toll Free: 888-463-4643
Email: support@filecontrol.com

Premium Support
Monday through Friday
8:00 a.m. through 8:00 p.m. CDT
Direct Line: 713.355.1111
Toll Free: 888-463-4643
Email: support@filecontrol.com

Diamond Support
7 days per Week
24 hours per day
Direct Line: 713.355.1111
Toll Free: 888-463-4643
Email: support@filecontrol.com

For detailed information about our packages, contact us.

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